What is the delivery timeline?
We strive to deliver your order as quickly as possible. Standard delivery across Pakistan typically takes 3–5 business days, depending on your location.
What is your return and exchange policy?
We offer a 48-hour return and exchange policy from the time of delivery. To be eligible, items must be unused, in their original packaging, and with all tags intact.
How can I initiate a return or exchange?
To initiate a return or exchange, please visit our Return & Refund page and follow the outlined steps. You will need your order number, contact details, and the email address used at the time of purchase.
What are your customer support hours?
Our customer support team is available from 10:00 AM to 6:00 PM, Monday through Saturday. You can reach us via email at buyultimo@gmail.com or through our WhatsApp support channel.
What payment methods are available?
We currently offer Cash on Delivery (COD) for all online orders across Pakistan.
Do you offer gift cards?
Yes, we will soon be introducing digital gift cards, which can be a convenient option for gifting. Please stay tuned for updates on our upcoming Gift Cards page.